Section I. Administrative Issues

This category includes any campus matters involving administrative decisions regarding student records, financial affairs, library usage, campus privileges, athletics, etc.

Complaint Procedure
Should a complaint/grievance arise, the following steps should be taken:

  1. The student shall prepare a written complaint to the individual/office involved and, within 15 days following submission of the complaint, shall meet with a representative(s) from the office involved to discuss the complaint. Complaints must be submitted within 90 days of the event or action that gave rise to the complaint.
  2. If no resolution is reached during the meeting required by step 1, the student shall prepare a written report of the issue and the meeting, and the office involved shall prepare a written response. The student and the office involved shall sign a statement that they have met and discussed the problem, but that no solution could be reached. The statement shall be submitted to the vice president in charge of the office involved within 15 business days following the meeting required by step 1.
  3. The Dean or Director in charge of the office involved shall make a decision within 15 business days following receipt of the signed statement and response, and shall notify in writing the student and the office involved thereof. That decision is final.

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